Refund policy
You have 30 days from the date you receive your order to request a return.
To qualify, items must be:
- Unused and unworn
- In original packaging
- With tags attached
- In the same condition as received
- With proof of purchase
To start a return:
📩 info@pricewise-us.com
How Returns Work
- Email us to request a return.
- If approved, you will receive:
- A return shipping label
- The correct return address for your item
- Step-by-step return instructions
- Only send your item after receiving approval.
🚫 Returns sent without approval will not be accepted.
Return Address Notice
Return locations differ per product.
Please do not ship returns to our business address unless instructed.
Business address (not for returns):
Thijs Woltgensstraat 31
Kerkrade, Limburg
6462TC, Netherlands
International Returns
If you live outside the Netherlands, return shipping may take longer.
Feel free to contact us anytime: info@pricewise-us.com
Damages & Issues
Check your order upon arrival. Contact us immediately if your item is:
- Defective
- Damaged
- Incorrect
We will resolve the issue as quickly as possible.
Non-Returnable Items
We cannot accept returns of:
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous or flammable materials
- Sale items
- Gift cards
Exchanges
For a different item:
- Request and complete your return.
- After approval, place a new order for the desired item.
This is the fastest way to ensure availability.
EU 3-Day Cooling-Off Period
For customers in the European Union:
You may cancel your order within 3 days for any reason.
Items must be:
- Unused
- In original condition
- In original packaging
- With proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you of the approval.
If approved:
- Refunds are issued to your original payment method.
- Processing may take up to 10 business days, plus bank processing time.
If 15 business days pass after approval and you haven’t received your refund, contact us:
📩 info@pricewise-us.com